BDCC Contractors provides Civil, Electrical, Mechanical, Telecommunication, Road Works engineering, and project management services in line with agreed contract requirements and meeting the expectations of the client. BDCC ensures that this quality policy statement and the associated procedures apply to all activities and work undertaken within the Establishment.
To achieve client satisfaction and improve our business through quality, we are committed to:
- Developing a quality management system by meeting the requirements of client’s Standards and making consistent improvements of its effectiveness.
- Knowing client’s expectations and needs, continually providing high quality services that meet or exceed the requirements of our client’s.
- Solving client’s complaints immediately, preventing problems from recurring and occurring, and earning client’s trust.
- Setting quality goals from a client’s viewpoint, understanding the condition of achievement and reviewing the appropriateness and adequateness of the goals.
- The establishment and regular review of business objectives through an effective internal audit, and management review process.
The quality policy is based on these basic principles:
- Ensure that we fully identify and conform to the needs of our client’s.
- Look at our service provision processes and identify the potential for errors and taking the necessary action to eliminate them.
- Company operations, decisions, plans and actions will be conducted in accordance with this Policy.
- All of our staff, throughout the group will be trained to fully understand, effectively implement and maintain the complete Establishments strategy.
This Policy statement will be reviewed at Management Review Meetings on (a minimum) of an annual basis.
